Frequently Asked Questions
Everything you need to know about your Murdock beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your package ships, we will send a tracking link so you can follow its journey to your doorstep.
Are Murdock products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we work exclusively with suppliers who share this commitment.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your beauty products safe for sensitive skin?
While our products are formulated with high-quality, gentle ingredients, we recommend checking the full ingredient list on each product page and performing a patch test before full application.